"Instant mindless cutting of R & D or training or sales force travel in the face of a downturn is often counterproductive - or, rather, downright stupid. Tough times are in fact golden opportunities to get the drop, and the long-term drop at that, on those who respond to bad news by panicky across the board slash and burn tactics and moves that de-motivate and alienate the workforce at exactly the right moment."
Tom Peters on TomPeters.com as seen in Inc. Magazine.
Through the years we have collected a series of quotes that say, much better than we could, what we feel on dozens of topics, like service, caring, leadership and success. In this department we will share many of our favorite quotes, and ask you, as a part of the Customer-caring community to share yours as well. Read and Contribute Quotes Here
Snooze You Lose
Ever wonder how some people stay in business? Have you ever, as a customer, walked away from a business interaction shaking your head in disbelief at the treatment you'd received? We have. Our conclusion: many customer care providers are asleep at the switch! Read and Contribute Articles Here
Wednesday, January 7, 2009
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