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"I have the customer service training tools you need
to get the edge in
customer relationship management!"
Are looking to motivate your team, advance your career, grow your profits or sharpen your customer focus? Would you like to increase referrals, lower turnover and build stronger customer relationships? If so, I can help. I’m JoAnna Brandi and I’ve been in the business of customer service, customer retention and customer loyalty for 17 years. I’m a keynote speaker and customer care workshop leader with passion, enthusiasm and a unique twist on customer service training - I'm an Authentic Happiness Coach who teaches that customer happiness and employee happiness are inseparable.
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My company provides effective training programs and consulting for customer service and relationship management, increased customer satisfaction and loyalty, call center training, customer focused culture and customer and employee happiness.
THE PROBLEM: “AVERAGE” CUSTOMER SATISFACTION, RETENTION AND LOYALTY
Customer service is the cornerstone of a solid, thriving business. It costs six to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of an existing customer. Companies struggle to cut costs without realizing that customer attrition might be the single largest cost they have. Keeping customers happy has the same bottom line effect as cutting costs. Increase your customer retention by 5%, and you could increase your profits 25% to 100%. But you won’t get there by providing the same “average” service as everyone else.
THE CHALLENGE: KEEPING CUSTOMERS HAPPY AND LOYAL
The key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value.
Good customer relationship management entails thoughtful customer care and customer experience design. Customer satisfaction and loyalty are directly tied to the quality of your customer relationship management. The customer has to feel good about doing business with you. Companies looking to thrive in the 21st century are investing in customer service training programs, customer relationship management and call center training programs that sharpen their customer focus and build customer satisfaction, loyalty and retention with every experience.
THE SOLUTION: THE CUSTOMER CARE COACH®
In addition to my workshops and keynotes, I’m thrilled to offer you The Customer Care Coach®, a do-it-yourself e-mail based weekly customer service training and coaching program designed to teach managers and small business owners "The Art & Science of Exquisite Customer Care.sm“ Now you can bring me into your office "virtually" for a fraction of the cost of my management training fee.
This unique customer service training program supports today’s busy managers with lessons that require just 30 minutes a week. It is a convenient, low-cost management training program that meets the unique needs of those who are challenged with transforming their customer service and customer relationship management into a competitive advantage.
The Customer Care Coach® customer service training, customer relationship management and call center training programs are tailored to heighten and focus awareness and sensitivity to your clients' needs and enhancing the customer experience.
The Customer Care Coach® customer service training program teaches you how to build, inspire and motivate a team that is focused on customer care, customer loyalty and customer retention thereby creating profits.
Easy. Affordable. Effective.
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